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| The Millennium BPO Policy 2002
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In
India, it is the State of Karnmataka that holds the pre-eminent position in the
field of Information Technology & Biotechnology. In fact, the State is
today called the 'Silicon State of India', while Bangalore,
its capital, is referred to as the 'IT Capital of India'. As
well as 'Biotech City'.
|
S.M. Krishna,
Hon'ble Chief Minister of Karnataka.
A Fulbright Scholar who believes in
'IT for the common man'.
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| 1.3 |
 Karnataka
has witnessed exceptional growth amongst its IT Services and Product companies,
proving to be a large employment base for the State's engineering graduates.
The recent investments in the knowledge-based sector have attracted a large
number of BPO companies as well. Companies that are either Captive, Pure-play
Third Party Providers or BPO outfits of large IT Services companies. This has
again provided tremendous employment opportunities for Arts, Science and
Commerce graduates. |
| 1.4 |
Karnataka's
Department of IT in collaboration with the Confederation of Indian Industry
(CII) as well as the STPI, Bangalore, has worked
with McKinsey to chalk out a strategy to create a million jobs
in Karnataka by 2010. based on this turdy and exxtensive discussions with the
BPO companies in India and the IT Task Force, Karnataka is pleased to announce
its 'Millennium BPO Policy'.
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| 2.1 |
The
objectives of the Millennium BPO Policy are: |
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To
sustain Karnataka's competitive advantage in Human Resources, Telecom and other
infrasturcture areas.
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To
create new employment opportunities in Karnataka.
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To
promote investment and create an investor-friendly environment for the BPO
sector.
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To
provide the necessary framework to ensure Data Security and Customer Secrecy
for BPO companies.
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To
pro-actively market the State of Karnataka and its value proposition.
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To
provide a state level mechanism for certification and accreditation of HR
Training Agencies.
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| QUALIFIED
MANPOWER-KARNATAKA'S MOST COMPETITIVE ADVANTAGE
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| 3.1 |
Karnataka's major edge
is its Human Resource Bank. The State has begun to actively address and remove
the existing bottlenecks in this area to sustain and improve its competitive
advantage. |
| 3.2
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Karnataka
has a multitude of Arts, Science, Commerce, Engineering, Law, Medical and
Nursing colleges as well as high quality training institutions.
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| 3.3 |
 The
State's Education Policy initiated almost 50 years ago is one of the best in
the country. For instance, Karnataka has actively encouraged the private sector
in education - of the 124 Engineering colleges only 2 are government run; of
the 62 Medical & Dental colleges only 5 are in government sector; and of
the 58 Law institutions only 12 are in governement sector. Because of this
early initiative the State has seen exxtraordinary investment in the field of
education ensuring its comparative superiority. |
3.4
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 There
are large number of Primary and Secondary schools with excellent
infrastructure. Bangalore also has many world-standard International Schools
with international curricula that can cater to expatriates' needs.
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| 3.5 |
The
State has a considerable talent pool of well qualified graduates who can be
employed by BPO companies. There are over one million educated housewives in
the State of Karnataka who are an important source of manpower for BPO
companies.
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| 4.1 |
Karnataka
has many telecom companies in the sectors of Telecommunication Network, Basic
Telephony Services (both wire line & wireless) and Networking Services for
telecommunication equipments. |
4.2 |
Bangalore offers a truly wide choice of players in telecom. The entire State is
networked via Optic Fibre Cables (OFC) by the State-run BSNL (formerly DOT) as
well as private companies like Bharti, Reliance, VSNL and TATA Tele Services. |
| 4.3 |
The
Last Mile Access is provided by BSNL as well as TATA Tele Services in parts of
the State. The new private companies, Bharti and Reliance, provide the Last
Mile Access directly to the customer in all major cities in Karnataka. |
| 4.4 |
VSNL
has substantial redundancy in International Bandwidth circuits. For example,
the International Bandwith circuit can be accessed from Bangalore to Mumbai via
3 different routes, viz. Bangalore - Pune - Mumbai; Bangalore - Sholapur -
Mumbai and Bangalore - Karwar - Mumbai. |
| 4.5 |
 Bangalore
is also connected to major submarine cables viz. India - UAE; SEA-ME-WE2; FLAG;
SEA-ME-WE-3 through Mumbai; SAFE and SEA-ME-WE-3 through Kochi; and i2i SINGTEL
through Chennai which is a joint Televenture of Bharti Telecom. The i2i
submarine cable has 8.6 tere byte capacity.
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| 5.1 |
Karnataka is one of the most progressive states in India. It has decentralized
maximum decision-making powers to cities all over the State. The cities have
used these powers to create suitable infrastructure for BPO Companies. |
| 5.2 |
The State
is also in the forefront of reforms. The State Transportation Network is
divided into four divisions resulting in higher profitability. |
| 5.3 |
The State
is committed to power sector reforms. The privatisation of distribution of
power to private companies is envisaged. In this respect, the Electicity Board
has been split into four independent companies for enhancing efficiency in
operations. |
5.4 |
The State has a professional Financial Monitoring System in which the
transactions in 225 treasuries are computed and monitored in real time. |
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| 5.5 |
Karnataka also has a
large number of agencies for the development of infrasturcture. Every major
city has a Development Authority. The Bangalore Development Authority (BDA) is
the most profitable entity in the entire country with bonds listed on the
National Stock Exchange. |
| 5.6 |
 The
Karnataka Road Development Corporation Ltd. (KRDCL) oversees the intensive
development of major roads. The Infrasturcture Development Corporation of
Karnataka (IDecK) is a unique joint venture of the Government of Karnataka and
the Infrasturcture Development Finance Corporation (IDFC), that is empowered
and committed to the continous improvement of the infrasturcture in urban
areas. |
| 5.7 |
The
State has a large number of private sector players who can  provide
IT companies with cutting edge facilities developed by major Indian players
like RMZ Corporation, Embassy, Prestige, IBS, Brigade, Larsen & Toubro,
etc. They have excellent quality control and project planning skills. For
instance, HSBC's 180,000 sq.ft. facility was conceptualised, designed and
executed in just 135 days. This HSBC Centre is the largest in India and also
the best in terms of world-standard technology.
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| 5.8 |
Karnataka
has been the birthplace of a large number of financial institutions in the
country. Many nationalised banks of the country have originated from Karnataka.
The State has an excellent banking network that covers even towns and villages.
The companies could benefit from this extensive banking network. |
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| 5.9 |
This
BPO Policy is aimed at attracting players in all categories, viz. Captives,
Pure-Play Third Party Providers and IT Services Companies and has a provision
to ofer customised incentives and concessions for large investors.
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| HUMAN
RESOURCE DEVELOPMENT AND TRAINING
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| 6.1 |
By
the year 2010 the employment potential in Karnataka's BPO sector is projected
to touch 360,000 across the State, with non-metro cities offering a substantial
portion of the anpower. Non-metro cities offer low operational costs due to
less expensive real estate and abundant local talent. The estimate in fact
indicates that the rate of growth of employment opportunities will be eight
times more in these smaller towns over Bangalore.
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| 6.2 |
To
make quality manpower available for BPO companies, the Human Resources
Development & Training action-plan is in place. This is aimed at actively
improving quality at all levels schools, colleges and unemployed professionals.
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| 6.3 |
 Schools:
The State already has a large number of private and public schools. Many of
these schools have comprehensive IT Laboratories. The Mahiti Sindhu Program
of the Government of Karnataka has established 1000 state - of - art computer
lab facilities all over the State. The Policy aims to leverage this
infrasturcture to enhance the verbal, written and communication skills of the
students. This program will be implemented in coordination with the Education
Department. The selection of trainers, course materials and methods of delivey
will be decided by BITES (Board for IT Education Standards). |
| 6.4 |
 Colleges:
While a large number of Karnataka colleges already have IT Labs, the Policy not
only aims at upgrading the existing labs but also at setting up 500 more Labs
in the State. This infrasturcture will be used to improve the listening,
comprehension, verbal and written communication skills of the students. For
this purpose, once again the selection of vendors, syllabi, trainees will be
undertaken by BITES. |
| 6.5 |
Professionals:
There are numerous unemployed graduates as well as  working
professionals who are technically proficient yet need to improve certain soft
skills. For this purpose the IT Department plans to set us training facilities
not only in Bangalore but also at other major cities of Karnataka. This
programme will be run on similar lines as Yuva.com, one of the most innovative
programmes of the Millenium IT Policy. The programme will be conceptualised and
implemented by BITES.
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| 6.6 |
 In
addition to soft skills it is important to train the graduates for a large
number of BPO companies that could require proficiency in Medical Transcription
Back Office Processing, Human Resource Processing Modules, Financial Accounting
Modules, GAAP (Generally Accepted Accounting Principles) etc. For this purpose
selected centers will offer domain specific skills that would be relevant for
establishing BPO companies. |
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| 7.1 |
 BITES
has been primarily established to enhace the education standards in IT
including BPO sectors. This autonomous body plays a pivotal role in meeting the
most critical objective of this policy, which is to enhance the quality of
manpower.
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| 7.2 |
Participation of
Companies: It is envisaged that the entire selection of vendors
and training companies will be entrusted to BITES, which shall undertake this
task in active collaboration with the existing BPO companies in the State of
Karnataka. |
| 7.3 |
Certification
and Accreditation: It is necessary to rapidly identify graduates
who have superior written & verbal communication skills. For this purpose a
Certification Agency will be set up that shall prescribe certain tests to
ascertain candidates' skills in different areas. BITES will administer the test
through qualified HR companies. This certification will be a voluntary one,
designed to help private companies identity quality manpower. It will also
advise the candidates on the appropriate training they would require to reach
levels prescribed by the BPO companies. This certification will be undertaken
by a sub-committee of BITES which shall have representatives from the BPO
companies.
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| BPO
POTENTIAL IN NON-METRO CITIES
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| 8.1 |
To
encourage investment in the BPO sector in non-metro cities, the State will
undertake initiatives to ensure that the significant job creation potential in
BPO is fairly distributed across the State.
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There
is immense employment potential in the non-metro cities of Karnataka.
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Destination
Hubli
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| 8.2 |
The
programme 'Destination Hubli' launched by the Government of Karnataka
highlights the uniqueness of the State's Hubli - Dharwad region in attracting
investments in the BPO sector.  Hubli,
which is mid-way between Bangalore and Mumbai, has excellent connectivity and
infrastructure with numerous arts, science, commerce, engineering, medical and
other colleges. The Hubli IT Park in particular, provides
275,000sq.ft. of state-of-art space. This IT Park is completely self-sufficient
with telecom connectivity and uninterrupted power supply. Two separate
powerlines, one from the KPTCL Supply Station and another from a 66 KV Supply
Station drawn with nderground cables are provided for the IT Park. This project
was implemented by Larsen & Toubro and Asea Brown Boveri and is maintained
by Richard Ellis. Belgaum, close to Hubli, also offers excellent facilities for
BPO companies.
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| Mangalore/Udupi |
| 8.3 |
 This
belt also offers an enviable number of well known engineering, medical and
other colleges. Mangalore is connected to Mumbai [three daily flights] as well
as to Bangalore. Infosys has a large operation in Mangalore employing over a
1000 people. In addition, Synopsys has set up a Chip Design Software Center in
Manipal which is adjacent to Udupi. With a large Christian population,
Mangalore has excellent resources for quality manpower development. |
| Mysore |
| 8.4 |
 Mysore
is just 150 kms from Bangalore and already has a large number of
well-established IT companies with excellent road and rail connectivity to
Bangalore. The city which embarked with a nominal export of
US$ 18 Million. Infosys has set up a Leadership Training Institute in Mysore. |
| Destination
Gulbarga |
| 8.5 |
 This
city has everything going for it-educated manpower, efficient connectivity with
Bangalore, Pune, Hyderabad and Mumbai with a good number of colleges in
medicine, engineering, arts and science. |
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| 9.1 |
The IT Corridor project
in Bangalore, initiated by the Department of IT along with the Bangalore
Development Authority has been conceptualised by Jurong Town Corporation Pvt.
Ltd. of Singapore. Occupying an area of 8,000 hectares, it is situated in
between Whitefield and Electronics City. This Corridor project will provide
extensive space and state-of-the-art
facilities for the development of knowledge based industries. A special purpose
vehical will be set up to implement the IT Corridor project. |
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IT
Corridor
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Bangalore
- The World's 4th best IT Hub*.
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*Source:
UNDP
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"All
you have to do is spend three days in Bangalore to see that India is not only
getting more
globalised but is reaping the benefits of being more globalised".
Thomas L. Friedman
(Pulitzer winning New York Times columnist)
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| 10.1 |
The State is committed
to provide the highest level of  security
for the operations of BPO companies. The State has already launched an
Anti-piracy programme and created a high level committee under the chairmanship
of the Home Minister to combat Piracy. The Department takes very serious note
of the employees violating data security, confidentiality of documents,
non-disclosure agreements, etc. To further strengthen the position of the
State, a comprehensive legislation will be formulated to combat such cyber
crimes. |
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| 11.1 |
To
promote the investor friendly environment within the knowledge based industry,
the State accords the highest priority to the servicing of BPO companies in
Karnataka. The State has a Single-Window clearance mechanism. The high level
committee that clears large projects is headed by the Chief Minister of
Karnataka. The State-Level Single-Window Agency that seeks to facilitate the
speedy disposal of all the proposals is headed by the Chief Secretary of the
State.
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| 11.2 |
The
Department of IT has set up Karnataka Biotechnology & Information
Technology services. This organisation assists companies in selecting a
location and in obtaining Government incentives & concessions. It helps
identify quality manpower resources, as well as resolves the problems, if any,
of BPO companies with any other government departments.
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| 11.3 |
A
high-powered Cell will be constituted in KBITS which will promote investment in
BPO companies in the State. This Cell will provide all the information
regarding the investor climate, incentives & concessions, availability of
manpower, advice on location, etc. in the State. It will provide specific
information to companies based on their specific needs. This market friendly
cell will participate in various national & International conferences to
provide such information.
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| 11.4 |
It is
proposed to participate and promote the investment in BPO companies at the
national & international level. For this purpose, the high-powered cell
headed by the IT Secretary will participate in major national &
international exhibitions, conferences and summits in North & South
America, Europe, Australia and Asian Countries.
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12.1 |
The Government of Karnataka has demonstrated a strong commitment to catalyse
the growth of the IT industry in the State. Several attractive incentives and
concessions offered resulted in Bangalore being ranked as the 4th Best
Technological Hub in the World as per the UNDP.
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DELL
scaled up from 0 to 1,800 in less than 18 months
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12.2 |
In
its continuing endeavour to use technology to benefit its people and to promote
the BPO industry in the State, this Policy offers several incentives and
concessions for companies engaged in BPO activities and related infrastructure.
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The
Government of Karnataka thanks NASDAQ for opening its third International
Office in Bangalore.
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12.3 |
A BPO Company under this Policy could be a Company that provides services in
business processes and services performed or provided from a location different
to that of their users or beneficiaries and are delivered over Telecom Networks
and/or the Internet. The 'BPO Services' typically include the following:
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Customer interaction
services like Call Centers, Contact Centers, e-mail Help Desks, Information
Dispensing, Telemarketing, etc.
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Medical Transcription
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Back-Office Processing,
Revenue Accounting, other Ancillary Operations
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Insurance Claims
Processing
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Legal Databases
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Digital Content
Development/Animation
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Data Processing
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Engineering &
Design
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Remote Maintenance
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Support Centers
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Payroll/HR Services
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Website Development
& Maintenance
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Data Digitization/GIS
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Distance Online
Education
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Financial &
Accounting Services
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Network Consulting
& Management
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e-commerce
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Research (Market
Research & Scientific Research)
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Bioinformatics Services
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Concession
in Stamp Duty & Registration Charges
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| 12.4 |
The
BPO companies are exempted from the payment of 50% Stamp Duty &
Registration Charges on execution of Lease, Lease-cum-Sale or Sale Deeds for
the establishment of their venture. This rebate on Stamp Duty/Registration
Charges is also applicable to existing BPO companies expanding or modernizing
their activities with additional investment and employment generation.
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| 12.5 |
The Tiny & Small Scale Industries that establish outside the city limits of
Bangalore or those taking up expansion, modernization & diversification
with additional employment generation for BPO activities will be eligible for
100% exemption from payment of Stamp Duty & Registration Charges on all
types of deeds executed in connection with the venture.
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| 12.6 |
The
Mega Projects in the BPO Sector which invest more than Rs. 50 crores or provide
continuous employment for two years to over 5,000 persons in Bangalore or over
1,000 persons in cities like Mysore, Udupi, Mangalore & Hubli-Dharwad or
over 500 persons in other parts of the State shall be eligible for 100%
exemption from payment of Stamp Duty & Registration charges on execution of
Lease, Lease-cum-sale or Sale Deeds on first sale of land with or without
building as well as lease of built-up space in IT and BPO Parks. The existing
Mega Projects undertaking expansion/modernization involving fresh investment
and additional employment generation will be eligible for 50% exemption from
payment of Stamp Duty & Registration charges on execution of Lease,
Lease-cum-sale or Sale Deeds.
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Fiscal
Incentives
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| 12.7 |
The
BPO industry will be exempted from payment of Entry Tax on all capital goods
required for implementation of the projects fro a period of 3 years from the
date of commencement of implementation.
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Rebates
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| 12.8 |
The Mega Industries which establish their operation outside the limits of
Bangalore Metropolitan Region development authority [BMRDA] will be encouraged
by providing a one-time investment subsidy linked with their employment
generation. An investment subsidy of 20% upto a ceiling limit of Rs. 1.00 crore
will be provided to such industries for a period of 1 year from the date of
issue of this Policy. This rebate will be applicable to those industries which
sustain the prescribed employment for a minimum period of 2 years.
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Waiver
of Conversion Fee
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| 12.9 |
The
BPO units employing 100 persons and above outside the BMRDA limits are exempted
from payment of Conversion Fee in respect of converting agricultural land for
non-agricultural purposes upto a limit of 0.30 acre for every 100 personnel
employed. The Tiny/SSI in the BPO sector established outside the areas of 'A
Zone' as classified in the New Industrial Policy 2001-06 are exempted from
payment of land Conversion Fee upto 2 acres.
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Transportation
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| 12.10
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The
Government will facilitate large BPO companies to enter into a contract with
the State owned Road Transport Corporations and BMTC to provide suitable
dedicated transport services for commuting their employees.
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| 13.1 |
The
State's millennium IT Policy has demonstrated its progressive stance &
commitment to the industry. The State has business friendly regulations and has
recently adopted the Karnataka Industries [facilitation] Bill 2002. This Bill
simplifies the regulatory framework by reducing the procedural requirements and
rationlising documents like combined application forms, self certification by
entrepreneurs, deemed approvals, rationalization of inspections, etc., with the
objective of providing an efficient, responsive and transparent administrative
framework to the industry.
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Labour
Laws - simplified
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| 13.2 |
The
State is committed to simplify all the relevant enactments for the BPO sector.
The barriers including employment of women at night, flexi-working hours and
mandatory weekly off have all been removed by necessary amendments to the
relevant Acts to create an optimal environment for the growth of the BPO sector
in the state. It is proposed to exempt the BPO companies from furnishing
returns and maintaining certain registers. Submission of returns through
electronic media will be encouraged. Necessary notifications to this effect
will be issued by the Labour Department.
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BPO INFRASTRUCTURE COMPANIES
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| 14.1 |
This
Policy also offers several incentives & concessions to the companies
providing basic infrastructure to the BPO sector.
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| 14.2 |
 Excellent
telecom infrastructure, abundance of human resources with verbal & written
communication skills, low cost of operations, good civic infrastructure &
supportive regulations are some of the key factors for the growth of the BPO
sector in the State.
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| 14.3 |
Telecommunication projects are recogonised as Key Projects in Core Areas. The
telecom companies set up in Zones B,C & D as classified in the New
Industrial Policy 2001 -06 are exempted from payment of Stamp Duty &
Registration Charges on execution of Lease, Lease-cum-Sale and Absolute Sale
Deeds by the Companies in respect of Industrial Plots, Sheds, Flats allotted by
the State Infrastrctural Development agencies, viz. KIADB, KSSIDC, KEONICS,
KSIIDC, and Industrial Co-operatives. These companies are also eligible for
incentives & concessions provided in the Millennium IT Policy.
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BPO
Parks
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| 14.4 |
The Parks established for the IT industry will also serve the BPO sector. The
incentives & concessions available to IT parks (under the Millennium IT
Policy) will be extended to BPO Parks.
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| 15.1
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 The
New Industrial Policy 2001-06 lays emphasis on rapid technological Upgradation
of the SMEs in Karnataka. To catalyse the efforts of technology Upgradation,
the Government of Karnataka will establish a corpus in the Industries &
Commerce Department called the 'Technology Upgradation Fund with a sum of Rs.
50 crores over a period of 5 years.
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| 15.2 |
The
Government will encourage the SMEs in the BPO Sector to obtain ISO 9000, ISO
14000 and similar international certifications with a view to promote total
Quality Management and Best Practices. Government assistance will be in the
form of meeting 50% of the cost of obtaining such certifications, subject to a
ceiling of Rs. 75,000 per industry.
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| 16.1 |
Anchor Companies play a major role in attracting numerous other companies and
foster a cluster-specific collaboration which results in generation of
employment in these cluster areas in non-metro cities.
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| 16.2 |
Anchor
Companies in the BPO sector are those which support cluster development by
acting as a magnet for other companies in this sector and producing numerous
spin-off companies which strengthen key elements of the cluster.
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| 16.3 |
In addition to the incentives & concessions offered in this Policy, a
separate set of incentives will be worked out by the SLSWA/HLC on a
case-to-case basis, to encourage Anchor Companies to establish their activities
in non-metro cities and synergies the cluster-effect in these areas.
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| 16.4 |
A unique, tailor-made programme for undertaking training in domain-specific
areas, particularly in non-metro cities, will be offered to Anchor Companies
set up in small cities.
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SPECIAL ECONOMIC ZONE (SEZ)
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| 17.1 |
The
Government of Karnataka has proposed to set up a SEZ at Hassan, which is
mid-way between Bangalore and Mangalore on NH-48. The proposals approved in
respect of the Hassan SEZ are detailed in G.O. CI 94 SPI 2001 dated 19th April
2001 and 20th October 2001.
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| 17.2 |
The
Government is also proposing to convert the existing Export Promotion
Industrial Park at Whitefield, Bangalore, and the proposed Export Promotion
Industrial Park at Mangalore (under implementation) into SEZ. The Government
may also consider establishing of SEZs in other parts of the State.
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| 17.3 |
BPO
units set up in SEZs are specifically delineated duty-free enclaves treated as
a foreign territory for the purpose of industrial, service and trade
operations, with exemption from customs duties and a more liberal regime in
respect of other levies. To promote foreign investment and other transactions,
domestic regulations, restrictions and infrastructure inadequacies are sought
to be eliminated in the SEZs for creating a hassle-free environment.
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| GLOSSARY |
| BITES
- Board for Information Technology Education Standards |
| BMRDA
-
Bangalore Metropolitan Region Development Authority |
| BMTC
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Bangalore Metropolitan Transport Corporation |
| BPO
-
Business Process Outsourcing |
| BSNL
-
Bharat Sanchar Nigam Limited |
| CMC
-
City Municipal Council |
| DOT
-
Department of Telecommunication |
| GIS
-
General Information System |
| HLC
-
High
Level Committee |
| HUDCO
-
Housing & Urban Development Corporation |
| IDFC
-
Infrastructure Development Financial Corporation |
| KBITS
-
Karnataka Biotechnology & Information Technology Services |
| KEONICS
-
Karnataka State Electronic Development Corporation Limited |
| KIADB
-
Karnataka Industrial Areas Development Board |
| Kms.
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Kilometres |
| KPTCL
- Karnataka Power Transmission Corporation Limited
|
| KSSIDC
-
Karnataka Small Scale Industries Development Corporation |
| KVA
-
Kilo Volt-Ampere |
| NH
-
National Highway |
| SLSWA
-
State Level Single Window Agency
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| SSI
-
Small Scale Industry |
| STPI
-
Software Technology Parks of India |
| UNDP
-
United Nations Development Program |
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To say
that Bangalore is a tailor-made destination for anything and everything that
BPO asks for is no overstatement .The City's recent track record in the
knowledge based sector clearly indicates Bangalore's emergence as the
increasingly 'preferred' international choice.
Whether
BPO happens as Captive, Third-party or as an IT service,
India's IT Capital today offers an unmatched, potent mix of Quality,
Productivity & Savings. Attributes that have been found
superior even to other international facilities. A proven value proposition
that has not only seen the steady influx of BPO companies, including the
biggest global names, but also reason for the emergence of a home-grown
third-party market. And, needless to say, the increasing numbers of players in
BPO has already set into play the catalyzing benefits of the 'Network Effect'.
Over and
above the setting up of BPO facilities, many players have rapidly scaled up
their operations. Availability of educated, qualified manpower with superior
skills at significantly lower costs (as per the McKinsey analysis) has
obviously allowed this development.
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| International
Companies save between 40% to 60% when they
outsource Business Processes from Bangalore.
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| The
quality and Productivity levels offered by Bangalore's service
providers have been rated to be significantly superior
than those delivered by other international centers. |
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| 24/7
Customer.com, a
Bangalore based company, was accorded the highest rank in the base line
assessment of (COPC) Customer Operation Process
Certification, the New York based Standards Setting agency. |
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| Bangalore
possesses an unmatched bank of qualified manpower for
processing back Office Operations, HR, Finance & Accounting Transaction
Processing, Insurance Claims Processing, etc. |
|
| Bangalore
allows rapid scaling up of operations ups. DELL Tech Support
Centre sacled up from 0 to 1800 in less than 18 months. |
|
| It is
very easy to set up physical infrastructure in Bangalore. HSBC,
for instance, could set up the commission their 180,000 sq.ft. Back Office
Processing facility in 135 days! |
|
| Bangalore
offers a variety of technical manpower. The cosmopolitan
nature of the city has resulted in a large English speaking population with a
neutral accent. |
|
| Ernst
& Young who have
set up a Shared Services location have been able to hire and train people in
GAAP (Generally Accepted Accounting Principles) for computing US Corporate Tax
Returns. |
|
| Swiss
Re does Insurance
Claims Processing in Bangalore. Thomson Financial does
back Office Processing. |
|
| A large
number of traditional IT Software Service companies have entered the BPO
sector. Progeon of Infosys
does Process Customer Queries, Insurance Claims and Bank Cheques. |
|
| Digital
Global Soft runs
Compaq's Call Center. |
|
| Bangalore
is also home to a large number of pure play BPO companies like
24/7 Customer.com, ICICI OneSource, Msource, iSeva, etc. |
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For more
information, contact the
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